Cancellation &
Refund Policy

Overview

All deposits and purchases made and fees paid on HAANAA to play or in connection with Events are final. All transactions are final.

Error Resolution

We recognize that customer satisfaction is extremely important to us, so only error-oriented transaction cases shall be reviewed. If you are not fully satisfied with any deposit/purchase made or fee paid on HAANAA and feel there is an 'Error' in the transaction, please let us know about that within 3 working days from the transaction date, and we shall certainly review the transaction and determine the resolution at our own discretion.

Refund Process

If we are satisfied with your request, we initiate a refund in 7 working days, and you will get credit in 10 working days after initiating a refund in your registered bank account.

Event Cancellation

HAANAA reserves the right to cancel any match(es)/event(s) for any reason, with or without disclosure of the reason, and refund all fees paid for such matches/events by any and all users within 1-3 working days.

Transaction Security

Your transaction and refund are completely safe as HAANAA is solely owned by SERIONTON LLP and no third-party involvement will be there to hamper your gaming experience.